Mobile Secretary

Introduction:

To satisfy the diversified needs of our customers, Mobile Secretary (12580) provides around clock personalized services. When you are unable to receive calls or your handset is power-off, you can forward the incoming calls to our 01012580 mobile secretary platform, which will text the caller’s message to your handset when you turn your handset back on or are back in our service area.. Additionally, Mobile Secretary can provide users with varied services: caller message sending and inquiry, customize or change passwords, personalized answering message, personalized greetings, Caller ID capturing, agenda reminder and personalized name card case.

Users:

China Mobile Beijing GoTone and M-Zone subscribers

Tariff Standard:

1. Monthly service charge: 15 Yuan/month.For Gotone subscribers, it is contained in the based monthly charge. You don’t need to pay for it anymore. (This mention is at the bottom of this page)
2. Communication charge: when China Mobile Beijing GoTone and M-Zone users who dial 01012580 will be charged basic communication fees according to the current tariff standard.
3. Forwarding charges: subscribers will be charged with call forwarding charges if they activate this service.

Activation procedures:

1. Log onto the website at www.bj.chinamobile.com
2. Individual subscribers can dial 12580 to apply for this service from his/her own handset.
3. Dial 10086 (customer service hotline) and the system will accept your application automatically.
4. Text 10086 to 10086 and follow the text instructions.
5. Apply in person at a service hall.

Basic services of 12580 Mobile Secretary:

Send caller message info:

After callers leave their messages, Mobile Secretary can send a text message with their message content to the service subscriber. Messages can be left in two ways: the caller either dials 01012580 directly; or the caller dials the owner’s handset first and is then forwarded to the service center of Mobile Secretary. The service is fast, safe and accurate. Subscribers will be timely informed of call information Even if their handset is power-off, busy or not in the service area.

Message information inquiry:

Subscribers can dial 01012580 to inquire about caller message information. If the owner’s handset is power-off or turned off for extended periods of time, he/she can still receive calling information afterwards. Currently, subscribers are allowed inquiry of about 20 latest messages for up to 30 days.

Customizing or revising Mobile Secretary passwords:

Subscribers can customize Mobile Secretary passwords, enabling them certain privileges only through the use of a password, such as information inquiry, leaving personalized messages and personalizing greeting settings, thus ensuring information security. Passwords can be changed at any time if needed.

Owner message:

Subscribers can customize several messages at the Mobile Secretary Service Center. Mobile Secretary can process incoming calls at the request of the subscriber or play personalized subscriber messages to the caller, making the service even closer to customer needs. For example, subscribers can ask the caller to leave his/her name or tell the caller: “I’m currently abroad and I’ll be back on the 10th, please leave a message after the beep!”

Personalized Greetings:

Highly personalized greetings can be made by the subscribers themselves, adding a personal touch. Example: Hi, this is Mr. Zhang’s Mobile Secretary. He can’t answer your phone now, please leave a message after the beep. This helps to verify the identity of the caller and demonstrates the importance of not only the subscriber but also the caller.

Schedule Reminder:

By dialing 01012580 and providing their mobile phone number and Mobile Secretary password, subscribers can set schedule reminders for services tailored by the service center of Mobile Secretary, such as wake-up call service, birthday reminders for relatives and friends’ birthdays and even work related events. The system will send messages to remind the subscriber of his/her schedule in advance, providing easy scheduling convenience.

Personalized name card case:

By dialing 01012580, Mobile Secretary can keep your customer profile in your phone book, and group the information as required. When you need to inquire about the customer profile, Mobile Secretary will search it with keywords (name, phone number, fax number and e-mail) you provided, and text the information to your handset. You can send group messages to any group in your business card holder, and keep touch with your relatives and friends at any time you want.

Caller ID capturing:

Mobile Secretary will send messages with the numbers of all calls (irregardless of whether messages were left or not) to the owner’s handset if the owner has set call forwarding to 01012580. With this considerate service, subscribers have better access to their incoming call record.

Notes:

1. Mobile Secretary is effective the current month of application
2. Application for the service will not be accepted via self service channels (SMS, website and 10086 automatic voice system) after 19:00 on the last day of each month.
(Subscribers of GoTone don’t need to pay monthly fee for using Mobile Secretary.)