"Call Forwarding" service allows users to forward incoming calls to a pre-designated number when unable to answer or unavailable, avoiding loss of important information and calls. Designated number services available: Web Paging 13800100309, Voice Mail 13800100166 and Mobile Secretary 01012580.
There are four kinds of Call Forwarding services: Call Forwarding on Not Reachable(Power Off or Out of Service Area), Call Forwarding on Busy, Call Forwarding on No Answer and Call Forwarding Unconditional.
"Call Forward Unconditional" (diverting all incoming calls to pre-set number) prevails over the other call forward services. Once subscribed, the other call forward services will not be effective.
Subscribers can find and use the call forwarding settings menu in the main menu or call settings of most mobile phones. Just follow the instructions on the menu to complete setup.
Area codes must be added before phone numbers (including local fixed phones) except for the numbers for Web Paging, Voice Mail and mobile phones, when they are set as call forwarding numbers.
Subscribers can remove all call forwarding settings by sending ##002#.
Tariff Standard for Call Forwarding service while Roaming Domestically:
Basic Charges
Long-Distance Charges
0.1 Yuan/min for special service numbers (Mobile Secretary, Voice Mailbox and Web Paging) of mobile companies, 0.2 Yuan/min for other numbers
+
Call Forwarding on Busy/No Answer
Home to Roaming location
Roaming location to Forwarding location
0.07 Yuan/6 secs
0.07 Yuan/6 secs
Call Forwarding Unconditional/on Not Reachable(Within the main land, call forwarding on not reachable will be charged as no-condition forwarding while it will be conditional forwarding service when you’re abroad. )
Home to Forwarding location
0.07 Yuan/6 secs
Notes:
When subscriber A forwards his/her incoming calls to subscriber B, B’s location will be regarded as the forwarding location no matter where he/she is. A will be charged two kinds of long-distance fees.
The long-distance fees generated in forwarding will be discounted according to the time-section.
After diverting all incoming calls to another number, the subscriber will still be charged with communication fees when he/she is called by 10086.
Tariff Standard for Call Forwarding when International Roaming (Subscribers are suggested to cancel call forwarding when international roaming to avoid unnecessary charges for international roaming.)
1. Call Forwarding Unconditional in International Roaming: basic charge of call forwarding + long-distance (home to forwarding location) charges
2. Call Forwarding Conditional in International Roaming: international long-distance (from home to visit location) charges (i.e. communication fee is charged in accordance with tariff standard for incoming calls in international roaming) + international long-distance (from visit location to forwarding location) charges (i.e. communication fee is charged in accordance with tariff standard for outcoming calls in international roaming)
Note:
Subscribers need to pay certain amounts via 10086 or service halls in advance to apply for International Call Forwarding Unconditional. When in the state of international roaming, subscribers will use other operators’ networks. Therefore, provision of call forwarding service and its tariff will be subject to the business status of local operators.
Note: Applications for this service via self-help channels (such as SMS, website, 10086 self-help voice system and etc) will not be accepted after 19:00 on the last day of each month.
(Call Forwarding is an inserted page. After the subscribers choose the location and condition, the system will work out forwarding charges automatically.)
